The Balanced Scorecard and the Business Excellence Model

The Balanced Scorecard (BSC) and the Business Excellence Model (BEM) have each been widely adopted in recent years, and are often assumed to address broadly similar issues.

The Balanced Scorecard and the Business Excellence Model

The Balanced Scorecard (BSC) and the Business Excellence Model (BEM) have each been widely adopted in recent years, and are often assumed to address broadly similar issues.

In this working paper we show that the two approaches come from very different backgrounds, and are designed and used using different processes. The paper observes that many active users of the Business Excellence Model have chosen to adopt in parallel Balanced Scorecard as a tool for strategic management activity; it uses this to highlight the valuable synergy that can exist between these two different tools.

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