Organisational performance management in a UK insurance firm

This paper explores two issues related to the performance management of individuals: effectiveness and alignment with overall business strategy.

Organisational performance management in a UK insurance firm

This paper explores two issues related to the performance management of individuals: effectiveness and alignment with overall business strategy.
  • The need for a personal goal setting process that is effective in changing individual behaviour.
  • The need for this process to be aligned with business strategy at each level of the organisation.

The paper describes a successful approach based on the 3rd Generation Balanced Scorecard:

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