Enabling Quality Management

Using performance management methods to improve quality processes.

Enabling Quality Management

Since western economies began to adopt Quality Management principles in the early 1980s, it has been noted that Quality Management projects have produced limited long-term success when compared with equivalent initiatives in Japan, where Quality Management tools and processes were pioneered.

Some argue that western practitioners and academics have overlooked the critical need for a link between strategy and operational initiatives: a link that also features in best practice performance management system design. Using case examples, this 2GC working paper discusses how performance management methods can provide this linkage efficiently, and so enable improved application of Quality Management tools.

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