Public Sector Resources

Here we have grouped together our research and case studies relating to the public sector.

Public Sector

Balanced Scorecard was first developed as a tool for commercial organisations, but it quickly became clear that the framework was highly relevant for Public Sector organisations too. However the fundamental differences between private and public sector organisations meant that the methods and designs used for public sector Balanced Scorecards needed to be adjusted to ensure the results obtained were fully effective.

2GC has been at the forefront of work to improve designs for public sector and other non-profit organisations since it was founded in 1999. Our extensive experience of work with public sector, NGO and non-profit organisations has given us the practical opportunities to develop and refine Balanced Scorecard methods specifically relevant to this sector.

The resources listed below give more information about Public Sector, NGO and non-profit application of Balanced Scorecard. We also encourage you to find out more about our consultancy services - by far the best way to apply these ideas to your organisation.

FAQ : Can I apply Balanced Scorecard in my not-for-profit/public sector organisation?

Balanced Scorecard remains very relevant to the not-for-profit sector because organisations in the public and private sector need to address similar management issues. From its origins in the private sector, Balanced Scorecard has evolved to become a useful tool equally applicable to not-for-profit organisations, state owned companies, government departments and even internal functions within commercial organisations.


Research Paper : Balanced Scorecard and Results-Based Management: Convergent Performance Management Systems

This paper compares and contrasts two of the most widely adopted Performance Management (PM) frameworks – Balanced Scorecard and Results-Based Management.


Research Paper : Performance Management system design in a devolved organisation

This paper is a case study exploring the design of a new performance management system for the UK Environment Agency (11,000 staff, more than 40 discrete management units).


Research Paper : Improving public sector governance through better strategic management

This paper shows how an improved Balanced Scorecard design has the potential to enhance strategic management and public sector governance.


Case Study : Case Study 10: PractiNet

Implementing Balanced Scorecard within a membership-based organisation


Visual Strategy: Strategy Mapping for Public and Nonprofit Organizations

John M. Bryson, Fran Ackermann, Colin Eden

John Wiley & Sons - 2014-09-12 - 240 pages

2GC Comments: A useful practical guide to how to approach the development of strategic plans using group-based consensus methods. Don’t worry about the ‘public sector and non-profit’ part of the title, this book is relevant to managers in all organisations. The methods and techniques it describes are powerful yet easy to grasp, and have much in common with methods for Balanced Scorecard design pioneered by 2GC. Although the book’s authors are all academics and the book includes discussion of some heavy-duty concepts, this short easy to read book remains both useful and accessible.


Strategy Mapping For Behaviour Change With The Public Sector Scorecard

Max Moullin and Robert Copeland

British Academy of Management / Max Moullin - - 01 Sep 2012 - 5 pages

2GC Comments: Building strategic Balanced Scorecards for Non Profit and Public Sector organisations requires a slightly different approach; something we look at in detail in our own case studies and research papers areas. This prize winning short paper from Max Moullin provides has an interesting perspective on how to do this, and one that is wholly consistent with best practice methods. A useful paper that provides a concise and informative introduction to Max’s considerable work on Public Sector Scorecards since 2002.


Making Sustainability Work: Best Practices in Managing and Measuring Corporate Social, Environmental and Economic Impacts

Marc J. Epstein, Adriana Rejc Buhovac

Routledge - 2014-01-31 - 324 pages

2GC Comments: An excellent introduction to the concept of sustainability within corporations. Clearly written, it sets out a practical approach for addressing the dimensions of sustainability both at the strategy formation and strategy implementation levels.2GC use the ideas in this book to guide its own work with clients to reflect sustainability concepts in our work.


Blog Entry : Context - A Key Success Factor for Strategy Execution

For a strategy to be effective it needs to be implemented. It may sound like a statement of the obvious, yet today, 30 years after it was first flagged as an issue, successful strategy implementation eludes most organisations. In this feature we look at what the causes might be and note that working out the…