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FAQs

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Balanced Scorecard is simple in principle, but practical design and implementation require a good deal of art, craft and science.

To help others navigate the minefield, 2GC analysed questions submitted to various online discussion forums over the past few years. Here are our concise answers to the most common FAQs about Balanced Scorecard, Strategic Implementation/Control and Performance Management.

Our FAQs are available for free download and printing. To get notification of new case studies and other relevant resources, sign up to our newsletter. If you have any comments or questions about our work, please contact us.

Balanced Scorecard

Balanced Scorecard

Balanced Scorecards are easy to design but difficult to implement. We will help you build an effective Balanced Scorecard that people will want to use, whether…

What are the main benefits of a Balanced Scorecard?

What are the main benefits of a Balanced Scorecard?

The potential benefits of a Balanced Scorecard depend on its application and implementation. There are two distinct uses: Management Control and Strategic…

How do I successfully implement Balanced Scorecard?

How do I successfully implement Balanced Scorecard?

The practical value of a Balanced Scorecard can only be realised if it is implemented successfully. In this updated FAQ, we discuss four things to consider when…

How do I create a strategic Balanced Scorecard?

How do I create a strategic Balanced Scorecard?

In developing a Balanced Scorecard the biggest challenge is deciding the most relevant measures to include - particularly for Scorecards to be used for…

Can you link Balanced Scorecard with other management processes?

Can you link Balanced Scorecard with other management processes?

One of the strengths of Balanced Scorecard is its ability to work in conjunction with existing management processes such as EVA, Activity Based Costing and…

Can I apply Balanced Scorecard in a small business?

Can I apply Balanced Scorecard in a small business?

The success of any business ultimately relies on its ability to deliver strategic goals. Because Balanced Scorecard helps managers articulate and track delivery…

Can I apply Balanced Scorecard in my not-for-profit/public sector organisation?

Can I apply Balanced Scorecard in my not-for-profit/public sector organisation?

Balanced Scorecard remains very relevant to the not-for-profit sector because organisations in the public and private sector need to address similar management…

How can functions benefit from Balanced Scorecard?

How can functions benefit from Balanced Scorecard?

Staff functions are often responsible for many of the corporate initiatives selected to deliver strategic objectives; yet they have limited control over the…

Should I use KPI databases to build my Balanced Scorecard?

Should I use KPI databases to build my Balanced Scorecard?

When designing Balanced Scorecards, organisations often consider including measures chosen by others in the same industry. In this FAQ, 2GC examines the topic…

How do I develop, link and align multiple Balanced Scorecards (cascading)?

How do I develop, link and align multiple Balanced Scorecards (cascading)?

This FAQ looks at one of the most challenging issues of Balanced Scorecard implementation: Cascades OR how to develop more than one! The challenge is how to do…

What Balanced Scorecard software is available and how do I choose?

What Balanced Scorecard software is available and how do I choose?

There are currently about twenty different software packages available to support the reporting of Balanced Scorecard measures, excluding general-purpose…

How do I set targets in Performance Management Systems?

How do I set targets in Performance Management Systems?

This 2GC FAQ looks at target setting within the context of performance management. Difficulties in setting targets are a common problem encountered during the…

What is a Balanced Scorecard Audit?

What is a Balanced Scorecard Audit?

This FAQ describes how the intended use of a Balanced Scorecard will influence the type of Audit approach that you should use. It also suggests ways to carry…

What is accountability for performance?

What is accountability for performance?

Clearly managers who feel accountable for results are more likely to deliver results. It is presumed that building accountability enables better performance;…

What is Strategic Control?

What is Strategic Control?

Central to much of 2GC’s work is the idea that managers can control how an organisation pursues its strategic goals. This process of articulating and acting…